Franchisee Satisfaction Results


Our franchisees recently completed the Smith & Henderson Franchise Satisfaction Benchmark survey – this is an independent, anonymous survey that offers franchisees the opportunity to provide honest feedback on their franchise experience.

We’re pleased to say that the franchise received an excellent response from our franchisees.

  • 100% of our franchisees are committed to growing their business
  • 97% agree that effectively maintains and enforces system standards
  • 96% are proud to be a franchisee
  • 96% are motivated to go the extra mile for their customers
  • 92% agree that understands that if the franchisee is successful, the franchisor will be successful
  • 86% of those who became a franchisee within the last 12 months rate the initial training and support provided by as good or excellent
  • 85% agree that cares about and responds to the issues that are important to franchisees
  • 85% feel encouraged to share ideas with

The survey covers the following areas: Training and Support, The Franchise System, Culture and Relationships, Value and Rewards, Leadership and Stewardship, and General Satisfaction.

The feedback we receive from this survey plays an important role in our franchise model, as it allows us to further improve and evolve the website and digital marketing franchise.

This is crucial, as we are committed to fostering a supportive culture for all our franchisees as they grow and develop their successful online marketing businesses.

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